{"id":835,"date":"2019-06-25T04:40:35","date_gmt":"2019-06-25T02:40:35","guid":{"rendered":"https:\/\/lyrawellbeinglu-a7f6fwfwehh3g7fu.switzerlandnorth-01.azurewebsites.net\/?page_id=835"},"modified":"2025-08-14T15:25:52","modified_gmt":"2025-08-14T13:25:52","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/lyrawellbeing.lu\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-bb827v-6d1319a2d6a974dec310933c51e00e63 main_color avia-section-small avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  ctm-break-point-ct ctm-full-padding avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-835'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-b5vws3-9131ab539a75b37f7692dae36edbe545 sc-av_two_fifth av-equal-height-column-flextable'><div  class='flex_column av-b5vws3-9131ab539a75b37f7692dae36edbe545 av_two_fifth  avia-builder-el-1  el_before_av_three_fifth  avia-builder-el-first  ctm-break-point ctm-order-two first no_margin flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m28t8vte-adaff50a627e03c6a4a5cfbeaa37dbc4\">\n#top .av-special-heading.av-m28t8vte-adaff50a627e03c6a4a5cfbeaa37dbc4{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m28t8vte-adaff50a627e03c6a4a5cfbeaa37dbc4 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-m28t8vte-adaff50a627e03c6a4a5cfbeaa37dbc4 .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-m28t8vte-adaff50a627e03c6a4a5cfbeaa37dbc4 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-m28t8vte-adaff50a627e03c6a4a5cfbeaa37dbc4 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-m28t8vte-adaff50a627e03c6a4a5cfbeaa37dbc4 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-m28t8vte-adaff50a627e03c6a4a5cfbeaa37dbc4 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-m28t8vte-adaff50a627e03c6a4a5cfbeaa37dbc4 av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  avia-builder-el-no-sibling  av-linked-heading'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >General Terms and Conditions<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-azserv-64b2ae4b32c1b0d54de0a351a132ecbc\">\n.avia_transform .flex_column.av-azserv-64b2ae4b32c1b0d54de0a351a132ecbc{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-azserv-64b2ae4b32c1b0d54de0a351a132ecbc av_three_fifth  avia-builder-el-3  el_after_av_two_fifth  avia-builder-el-last  ctm-break-point no_margin flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic right-to-left  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m28t9cli-656711ff59a64ae4490c0d99286f94e4\">\n.avia-image-container.av-m28t9cli-656711ff59a64ae4490c0d99286f94e4 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-m28t9cli-656711ff59a64ae4490c0d99286f94e4 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-m28t9cli-656711ff59a64ae4490c0d99286f94e4 av-styling- avia-align-center  avia-builder-el-4  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-5723 avia-img-lazy-loading-not-5723 avia_image ' src=\"\/wp-content\/uploads\/2024\/10\/AGB.png\" alt='' title='AGB'  height=\"855\" width=\"1280\"  itemprop=\"thumbnailUrl\" srcset=\"\/wp-content\/uploads\/2024\/10\/AGB.png 1280w, \/wp-content\/uploads\/2024\/10\/AGB-300x200.png 300w, \/wp-content\/uploads\/2024\/10\/AGB-1030x688.png 1030w, \/wp-content\/uploads\/2024\/10\/AGB-768x513.png 768w, \/wp-content\/uploads\/2024\/10\/AGB-705x471.png 705w, \/wp-content\/uploads\/2024\/10\/AGB-450x301.png 450w, \/wp-content\/uploads\/2024\/10\/AGB-600x401.png 600w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-162fy-add4984deadd2a47fdd8699b89eefad8 main_color avia-section-large avia-no-border-styling  avia-builder-el-5  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-835'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-51gvu-4c25b754d21ac22229d958f326077642 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-4c25b754d21ac22229d958f326077642\">\n.flex_column.av-51gvu-4c25b754d21ac22229d958f326077642{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-4c25b754d21ac22229d958f326077642 av_one_full  avia-builder-el-6  el_before_av_one_full  avia-builder-el-first  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top av-zero-column-padding avia-full-contain  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lzwqdkmx-874b615ca9dc0c7b58ebb02456880d11\">\n#top .av-special-heading.av-lzwqdkmx-874b615ca9dc0c7b58ebb02456880d11{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-lzwqdkmx-874b615ca9dc0c7b58ebb02456880d11 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lzwqdkmx-874b615ca9dc0c7b58ebb02456880d11 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-lzwqdkmx-874b615ca9dc0c7b58ebb02456880d11 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lzwqdkmx-874b615ca9dc0c7b58ebb02456880d11 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lzwqdkmx-874b615ca9dc0c7b58ebb02456880d11 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lzwqdkmx-874b615ca9dc0c7b58ebb02456880d11 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lzwqdkmx-874b615ca9dc0c7b58ebb02456880d11 av-special-heading-h2 blockquote modern-quote  avia-builder-el-7  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Lyra International Luxembourg SARL<br \/>\nGeneral Terms and Conditions \/ Contract<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-k1am7jwc-2fc1767f4b8b39ab735f46e586ca8fee '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/lyrawellbeing.lu\/wp-content\/uploads\/2021\/11\/AGB_LUXE.pdf\" target=\"_blank\" rel=\"noopener\">Download General Terms and Conditions \/ Contract (pdf)<\/a><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvvteztx-462d1772b49a0be3533940eeb07a9fad\">\n#top .hr.av-jvvteztx-462d1772b49a0be3533940eeb07a9fad{\nmargin-top:10px;\nmargin-bottom:50px;\n}\n.hr.av-jvvteztx-462d1772b49a0be3533940eeb07a9fad .hr-inner{\nwidth:300px;\nborder-color:#0092d0;\n}\n<\/style>\n<div  class='hr av-jvvteztx-462d1772b49a0be3533940eeb07a9fad hr-custom  avia-builder-el-9  el_after_av_textblock  avia-builder-el-last  hr-left hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-112-c3e6002ed9b575e8baf483a5772f4554 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-112-c3e6002ed9b575e8baf483a5772f4554\">\n.flex_column.av-51gvu-112-c3e6002ed9b575e8baf483a5772f4554{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-112-c3e6002ed9b575e8baf483a5772f4554 av_one_full  avia-builder-el-10  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-au9veb-adc324d35bec8e1cca146605aec20981\">\n#top .av-special-heading.av-au9veb-adc324d35bec8e1cca146605aec20981{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-au9veb-adc324d35bec8e1cca146605aec20981 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-au9veb-adc324d35bec8e1cca146605aec20981 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-au9veb-adc324d35bec8e1cca146605aec20981 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-au9veb-adc324d35bec8e1cca146605aec20981 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-au9veb-adc324d35bec8e1cca146605aec20981 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-au9veb-adc324d35bec8e1cca146605aec20981 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-au9veb-adc324d35bec8e1cca146605aec20981 av-special-heading-h3 blockquote modern-quote  avia-builder-el-11  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >1. DEFINITIONS<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-537a64ffbacd1d7b4933f8a15bb245d0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>\u201cEmployees\u201d: \u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0<\/strong><\/p>\n<p>All persons that are in an employment relationship with your company and have an employment contract that has not been terminated for longer than 3 months.<\/p>\n<p><strong>\u201cImmediate family members\u201d:<\/strong><\/p>\n<p>Immediate family members are people who live in the same household with the employee (e.g. spouses, partners, siblings, parents, etc.).<\/p>\n<p><strong>\u201cServices\u201d:<\/strong><\/p>\n<p>Services are all of the services provided by Lyra for your company.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-111-d30edc5de37e83175df04bbeb1f7a75a sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-111-d30edc5de37e83175df04bbeb1f7a75a\">\n.flex_column.av-51gvu-111-d30edc5de37e83175df04bbeb1f7a75a{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-111-d30edc5de37e83175df04bbeb1f7a75a av_one_full  avia-builder-el-13  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lzwqdxvq-85f849b7b4034d8d57bb68c168857c50\">\n#top .av-special-heading.av-lzwqdxvq-85f849b7b4034d8d57bb68c168857c50{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-lzwqdxvq-85f849b7b4034d8d57bb68c168857c50 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lzwqdxvq-85f849b7b4034d8d57bb68c168857c50 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-lzwqdxvq-85f849b7b4034d8d57bb68c168857c50 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lzwqdxvq-85f849b7b4034d8d57bb68c168857c50 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lzwqdxvq-85f849b7b4034d8d57bb68c168857c50 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lzwqdxvq-85f849b7b4034d8d57bb68c168857c50 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lzwqdxvq-85f849b7b4034d8d57bb68c168857c50 av-special-heading-h3 blockquote modern-quote  avia-builder-el-14  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >2. SERVICES TO BE PROVIDED BY LYRA<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-110-c5366f3c7c4365cef7c76ced182cdf55 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Lyra is obliged to provide the following services for your company:<\/p>\n<p><strong>2.1. Advice services for employees and their immediate family members:<\/strong><\/p>\n<p><strong>2.1.1.<\/strong>\u00a0Telephone services<br \/>\n<strong>2.1.2.<\/strong>\u00a0Face-to-Face Counseling<br \/>\n<strong>2.1.3.\u00a0<\/strong>Introduction<br \/>\n<strong>2.1.4.\u00a0<\/strong>Management Feedback<\/p>\n<p><strong>2.1.1. Telephone services<\/strong><\/p>\n<p>The Employee Assistance Program EAP from Lyra is available to all employees and their immediate family members. It offers direct, unlimited and confidential access free of charge to telephone advice on emotional topics, around the clock, as well as practical life skills and legal questions, which are researched and answered during office hours. The calls are taken by professional and experienced advisors who carefully clarify the needs of the caller in order to provide the necessary support to the caller.<\/p>\n<p>The Lyra Support Center can be reached 365 days a year, around the clock. Calls are answered in English, French, and German on the corresponding toll-free number*.<\/p>\n<p>Advice calls on mental health topics can be conducted directly with the psychologist who takes the call. Questions about practical life skills and legal questions will be forwarded to our qualified lawyers. Often, counseling discussions arise from simple requests for information.<\/p>\n<p><strong>*Attention:\u00a0<\/strong>Some mobile phone providers in Switzerland charge network usage fees for toll-free numbers. With some providers, it is possible that depending upon the subscription contract, no toll-free numbers can be called. Lyra has no influence over these providers or their subscription<\/p>\n<p>contracts. In these cases, Lyra can be reached around the clock on the international number. In order to keep the cost down for the caller, Lyra is happy to call back.<\/p>\n<p><strong>Telephone advising for emotional\/mental issues<\/strong><\/p>\n<ul>\n<li>If a personal counselling session is desired, this can be conducted directly with the psychologist who takes the call. Thus, there is no delay for the caller. In this way, it is also assured that an employee who is currently in a crisis or needs courage to call need not be transferred before a specialist hears his issue.<\/li>\n<li>All calls are taken by psychologists with university degrees and life experience. These also have additional knowledge in various topic areas, such as, e.g. handling grief, debt questions, anxieties, stress, performance problems, harassment, burnout, mobbing, family and relationship conflicts, divorce or lack of self-confidence\/feeling of self-worth. They help the employees to analyze their issues and develop concrete solutions.<\/li>\n<li>There are professional and proven procedural protocols in order to guarantee the supervision and active handling of risk situations. Depending on the starting point and the gravity of the case, appropriate readiness systems and measures will be initiated.<\/li>\n<li>The telephone advisors can also offer the callers face-to-face counselling sessions with a state-recognized psychotherapist, if this is indicated.<\/li>\n<\/ul>\n<p><strong>Practical life skills and legal issues \/ Life Management<\/strong><\/p>\n<ul>\n<li>The Lyra advisors are lawyers and attorneys that are also versed in obtaining information.<\/li>\n<li>According to the experience of Lyra, specialized and useful information for the employees that must deal with multi-faceted work-related and personal questions is of inestimable value. Financial problems, legal problems, consumer issues, concerns such as moving, looking for housing, restructuring or personal events such as a death or loss of a job are undoubtedly taken into the workplace and impair the worker\u2019s performance ability and productivity.<\/li>\n<li>These expert advisors from Lyra are also trained in psychology. They are attentive, empathetic and impartial listeners. They know that behind a factual question there is often a hidden emotional need that the employee would like to address. The free discussion and expression of feelings such as frustration, anger, excitement, pain or loss allows the affected person to become calmer internally and to seek solutions constructively.<\/li>\n<li>Lyra has data banks, brochures and reference works and can reach out to technical specialists in the fields of law, finance, insurance and medical issues.<\/li>\n<li>Information can be obtained on the following topics, among others:<\/li>\n<\/ul>\n<\/div><\/section><br \/>\n<div class='avia-data-table-wrap av-2v788a-35e0d749679d23c2e68997cc7b2c15a0 avia_responsive_table avia-table-1'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-16  el_after_av_textblock  el_before_av_textblock '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class=''><td class=''>Law<\/td><td class=''>Housing<\/td><td class=''>Insurance<\/td><\/tr><tr class=''><td class=''>Wills\/Inheritance<\/td><td class=''>Finances<\/td><td class=''>Family questions<\/td><\/tr><tr class=''><td class=''>Taxes<\/td><td class=''>Debt<\/td><td class=''>Education<\/td><\/tr><tr class=''><td class=''>Social security<\/td><td class=''>Personal issues<\/td><td class=''>Consumer rights<\/td><\/tr><\/tbody><\/table><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-108-99a67f1a19f061667acbd3585fc0617c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Support for managers \/ HR \/ Staff association (Managerial Consultancy)<\/strong><\/p>\n<p>The Employee Assistance Program EAP also serves the supervisors and human resources staff as a sparring partner in complicated management situations, organizational changes, conflicts or in the handling of difficult events such as sexual harassment, bullying, violence, serious accidents, crises, disaster.<\/p>\n<p>Although the employee as a rule turns to Lyra on his own initiative, it is possible that supervisors, HR managers or team leaders refer an employee to Lyra \u2013 as an effective and well-meaning measure to reinstate the performance ability of an employee.<\/p>\n<p><strong>There are three different types of referral:<\/strong><\/p>\n<ul>\n<li>Self-referral \u2013 the most common.<\/li>\n<li>Informal referral by a supervisor or HR \u2013 these encourage employees to use the Lyra EAP, but the performance of the employee, however, is not in question.<\/li>\n<li>Formal referral \u2013 Supervisors recommend the Lyra EAP in cases where work performance is affected.<\/li>\n<\/ul>\n<p>The decision to make contact with Lyra ultimately remains with the employee, however. The decision is always voluntary. In a formal referral, where performance is the problem, the party making the referral only receives as feedback the information whether the employee has contacted Lyra or not.<\/p>\n<p><strong>2.1.2. Personal counseling sessions (Face-to-face Counseling)<\/strong><\/p>\n<p>By more complex emotional problems, the callers have the possibility to arrange for personal counseling sessions in the form of a clarifying, solution seeking, crisis counseling and\/or shortterm therapy (up to a maximum of 8 sessions). These take place with federally licensed psychotherapists nearby the workplace. If desired, these sessions can also be conducted on the telephone.<\/p>\n<p><strong>Qualifications of the Lyra Advisor Network<\/strong><\/p>\n<ul>\n<li>Lyra has available in Switzerland its own network of psychologists who meet strict selection criteria. The qualifications include a recognized degree in psychology and psychotherapy, many years of experience in practice as well as membership in a Swiss specialist association. They have the right, according to the Swiss Federal Law on the Psychology Professions (PsyG) of April 1, 2013, to treat mental disorders.<\/li>\n<li>The Lyra advisors have experience in different disciplines and can provide help with issues in areas such as relationships, alcohol or drug addiction, grief, debts or trauma.<\/li>\n<li>All advisors must organize their own supervision pursuant to the requirements of the professional associations and must have liability insurance. They work in their own practice rooms, which are inspected by Lyra before they are accepted into the network.<\/li>\n<li>To the extent possible, in distributing the advisors, Lyra takes into account the preferences of the employee, e.g. with regard to age, gender, cultural background, experience and availability.<\/li>\n<li>In line with the Lyra guidelines, these advisors are available near each of the employer\u2019s business locations. For that reason, Lyra invests a substantial amount of time and expense in building out and caring for this professional advisor network.<\/li>\n<\/ul>\n<p><strong>2.1.3.\u00a0<\/strong><strong>Introduction<\/strong><\/p>\n<p>It is the experience of Lyra that the introduction and the communication to the employees are among the most important elements of the Employee Assistance Program EAP. They determine the extent of acceptance and enthusiasm of the employees about the service. Lyra does all it can to make the introduction successful for the business.<\/p>\n<p>Based on many years of experience, Lyra recommends that the introduction be undertaken with the following measures:<\/p>\n<ul>\n<li>Sending of an informational letter\/e-mail to the employees (template can be made available by Lyra).<\/li>\n<li>Hanging Lyra EAP posters in breakrooms, dressing rooms or on bulletin boards \u2013 the posters with changing themes are sent 5x per year to the person responsible for EAP in your business.<\/li>\n<li>Posting of the EAP introductory film on your intranet page \u2013 the film is available in English, French, Italian and English and will be made available to you at no charge.<\/li>\n<li>Introductory presentation by Lyra via webinar or on site for the employees (the presentation, including the question and answer period usually lasts about 30 minutes). The introductory presentation is not included in the EAP Pure online service package, but it can be purchased separately.<\/li>\n<li>Distribution of four-color information brochures to all employees. Printed EAP flyers are not included in the EAP Pure service package (only digital flyers), but they can be purchased separately for the EAP Pure All service.<\/li>\n<\/ul>\n<p>Lyra will add the contact person on the customer side to the distribution list of the Manager Newsletter. We recommend that the Manager Newsletter is then forwarded internally by the contact person to the managers so that they can register themselves on their own.<\/p>\n<p><strong>2.1.4.\u00a0<\/strong><strong>Usage statistics and reports<\/strong><\/p>\n<p>Lyra provides your company annually after each contract period with the following information in Excel format:<\/p>\n<ul>\n<li>The number of employees and immediate family members that have contacted Lyra<\/li>\n<li>The nature of the services used<\/li>\n<li>The topics of the enquiries, divided into private and work-related topics<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-109-2f9260925e4d9cb9486a6b2281be9fdc sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-109-2f9260925e4d9cb9486a6b2281be9fdc\">\n.flex_column.av-51gvu-109-2f9260925e4d9cb9486a6b2281be9fdc{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-109-2f9260925e4d9cb9486a6b2281be9fdc av_one_full  avia-builder-el-18  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lzwqi42c-84a29e7dd003b6f2c4d091617743fd49\">\n#top .av-special-heading.av-lzwqi42c-84a29e7dd003b6f2c4d091617743fd49{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-lzwqi42c-84a29e7dd003b6f2c4d091617743fd49 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lzwqi42c-84a29e7dd003b6f2c4d091617743fd49 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-lzwqi42c-84a29e7dd003b6f2c4d091617743fd49 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lzwqi42c-84a29e7dd003b6f2c4d091617743fd49 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lzwqi42c-84a29e7dd003b6f2c4d091617743fd49 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lzwqi42c-84a29e7dd003b6f2c4d091617743fd49 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lzwqi42c-84a29e7dd003b6f2c4d091617743fd49 av-special-heading-h3 blockquote modern-quote  avia-builder-el-19  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >3. DUTIES OF LYRA<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-106-78ec745c4c3713c4eddd0ab903038646 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Lyra provides its services to its best knowledge and belief a representative of your company and in so doing applies the necessary care. Lyra thereby safeguards the legitimate interests of your company in good faith.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-105-e62f6e2a7529cd53aae47d91731833b5 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-105-e62f6e2a7529cd53aae47d91731833b5\">\n.flex_column.av-51gvu-105-e62f6e2a7529cd53aae47d91731833b5{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-105-e62f6e2a7529cd53aae47d91731833b5 av_one_full  avia-builder-el-21  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-82t3zn-14f3bd151aded41abbac7ed4406f7f09\">\n#top .av-special-heading.av-82t3zn-14f3bd151aded41abbac7ed4406f7f09{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-82t3zn-14f3bd151aded41abbac7ed4406f7f09 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-82t3zn-14f3bd151aded41abbac7ed4406f7f09 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-82t3zn-14f3bd151aded41abbac7ed4406f7f09 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-82t3zn-14f3bd151aded41abbac7ed4406f7f09 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-82t3zn-14f3bd151aded41abbac7ed4406f7f09 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-82t3zn-14f3bd151aded41abbac7ed4406f7f09 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-82t3zn-14f3bd151aded41abbac7ed4406f7f09 av-special-heading-h3 blockquote modern-quote  avia-builder-el-22  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >4. DUTIES OF YOUR COMPANY<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-104-426e9f19f567f1de947ef6db18de11d2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>4.1.<\/strong>\u00a0Your company is obliged to provide compensation pursuant to No. 5 below.<\/p>\n<p><strong>4.2.<\/strong>\u00a0Your company is further obliged to make available to Lyra all of the information and documents that are necessary for Lyra to fulfill its contractual duties.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-103-8db2d7a5a6a0c1517031692035228a39 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-103-8db2d7a5a6a0c1517031692035228a39\">\n.flex_column.av-51gvu-103-8db2d7a5a6a0c1517031692035228a39{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-103-8db2d7a5a6a0c1517031692035228a39 av_one_full  avia-builder-el-24  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7u58d7-ec6875a72c58de8d7b7df38ac4c9c63b\">\n#top .av-special-heading.av-7u58d7-ec6875a72c58de8d7b7df38ac4c9c63b{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-7u58d7-ec6875a72c58de8d7b7df38ac4c9c63b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-7u58d7-ec6875a72c58de8d7b7df38ac4c9c63b .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-7u58d7-ec6875a72c58de8d7b7df38ac4c9c63b .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-7u58d7-ec6875a72c58de8d7b7df38ac4c9c63b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-7u58d7-ec6875a72c58de8d7b7df38ac4c9c63b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-7u58d7-ec6875a72c58de8d7b7df38ac4c9c63b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-7u58d7-ec6875a72c58de8d7b7df38ac4c9c63b av-special-heading-h3 blockquote modern-quote  avia-builder-el-25  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >5. COMPENSATION<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-102-f7082bbafe33f3a10d6d01c7679fb6e0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>For the\u00a0<strong>consulting services<\/strong>\u00a0to be provided by Lyra\u00a0<strong>to the employees and their immediate family members<\/strong>\u00a0in accordance with section 2.1., your company pays an annual amount that depends on the number of employees and the selected product (EAP Pure All or EAP Pure Budget).<\/p>\n<\/div><\/section><br \/>\n<div class='avia-data-table-wrap av-2v788a-107-ea10000da747d9d7880a41b10bda7651 avia_responsive_table av-small-hide av-mini-hide avia-table-2'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-27  el_after_av_textblock  el_before_av_table  custom-long-table'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class='avia-heading-row'><th class='avia-desc-col'>Number of employees<\/th><th class='avia-center-col'>10 \u2013 49 employees<br \/>\n(Costs per employee\/year in \u20ac, plus VAT)<br \/>\n<\/th><th class='avia-center-col'>50 \u2013 99 employees<br \/>\n(Costs per employee\/year in \u20ac, plus VAT)<br \/>\n<\/th><th class='avia-center-col'>100 \u2013 249 employees<br \/>\n(Costs per employee\/year in \u20ac, plus VAT)<br \/>\n<\/th><th class='avia-center-col'>250 \u2013 499 employees<br \/>\n(Costs per employee\/year in \u20ac, plus VAT)<\/th><\/tr><tr class=''><th class='avia-desc-col'>EAP Pure All<br \/>\n(including counseling for practical life skills and legal questions)<\/th><td class='avia-center-col'>\u20ac 73<\/td><td class='avia-center-col'>\u20ac 50<\/td><td class='avia-center-col'>\u20ac 31<\/td><td class='avia-center-col'>\u20ac 25<\/td><\/tr><tr class=''><th class='avia-desc-col'>EAP Pure Budget<br \/>\n(without counseling for practical life skills and legal issues)<\/th><td class='avia-center-col'>\u20ac 63<\/td><td class='avia-center-col'>\u20ac 40<\/td><td class='avia-center-col'>\u20ac 21<\/td><td class='avia-center-col'>\u20ac 15<\/td><\/tr><\/tbody><\/table><\/div><style type='text\/css'>.avia-table-2 td:nth-of-type(0):before { content: 'Number of employees'; } .avia-table-2 td:nth-of-type(1):before { content: '10 \u2013 49 employees\n(Costs per employee\/year in \u20ac, plus VAT)\n'; } .avia-table-2 td:nth-of-type(2):before { content: '50 \u2013 99 employees\n(Costs per employee\/year in \u20ac, plus VAT)\n'; } .avia-table-2 td:nth-of-type(3):before { content: '100 \u2013 249 employees\n(Costs per employee\/year in \u20ac, plus VAT)\n'; } .avia-table-2 td:nth-of-type(4):before { content: '250 \u2013 499 employees\n(Costs per employee\/year in \u20ac, plus VAT)'; } <\/style><br \/>\n<div class='avia-data-table-wrap av-2v788a-99-89ffef5ba7e1d04c5b53014dc264432c avia_responsive_table av-small-hide av-mini-hide avia-table-3'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-28  el_after_av_table  avia-builder-el-last  custom-long-table'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class=''><th class='avia-desc-col'>Introductory presentation for your employees via webinar<\/th><td class='avia-center-col'>\u20ac 350<\/td><td class='avia-center-col'>\u20ac 350<\/td><td class='avia-center-col'>\u20ac 350<\/td><td class='avia-center-col'>\u20ac 350<\/td><\/tr><tr class=''><th class='avia-desc-col'>Printed flyers for your employees<br \/>\n(Cost per flyer)<\/th><td class='avia-center-col'>\u20ac 2<\/td><td class='avia-center-col'>\u20ac 2<\/td><td class='avia-center-col'>\u20ac 2<\/td><td class='avia-center-col'>\u20ac 2<\/td><\/tr><\/tbody><\/table><\/div><style type='text\/css'>.avia-table-3 td:nth-of-type(1):before { content: 'Introductory presentation for your employees via webinar'; } <\/style><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-101-9de62f4dfd654715d9d75c33d301968b sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-101-9de62f4dfd654715d9d75c33d301968b\">\n.flex_column.av-51gvu-101-9de62f4dfd654715d9d75c33d301968b{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-101-9de62f4dfd654715d9d75c33d301968b av_one_full  avia-builder-el-29  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9nkzn-0bd65bcf44a46e848451a78f464b9150\">\n#top .av-special-heading.av-9nkzn-0bd65bcf44a46e848451a78f464b9150{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-9nkzn-0bd65bcf44a46e848451a78f464b9150 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-9nkzn-0bd65bcf44a46e848451a78f464b9150 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-9nkzn-0bd65bcf44a46e848451a78f464b9150 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-9nkzn-0bd65bcf44a46e848451a78f464b9150 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-9nkzn-0bd65bcf44a46e848451a78f464b9150 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-9nkzn-0bd65bcf44a46e848451a78f464b9150 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-9nkzn-0bd65bcf44a46e848451a78f464b9150 av-special-heading-h3 blockquote modern-quote  avia-builder-el-30  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >6. PAYMENT TERMS<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-100-f8f6cc9c98affd5f02ef91b1ba517b4a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>6.1.<\/strong>\u00a0The payment for the Employee Assistance Services by your company pursuant to No. 2.1. is made directly in the online shop via Paypal or, if the payment method chosen is \u201cadvance payment\u201d, within ten days of receipt of invoice. The contract commences on the 1st of the month following receipt of payment.<\/p>\n<p><strong>6.2.<\/strong>\u00a0If invoices have to be mandatorily placed in tools such as Ariba, Coupa, Tradeshift, etc., the resulting costs (usage fee) and effort will be invoiced separately and additionally.<\/p>\n<p><strong>6.3.<\/strong>\u00a0Any change in the number of employees shall be communicated to Lyra by your company one month before the end of the annual invoicing period.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-98-c145f5c94d30ef0c00daaaeb432d73d2 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-98-c145f5c94d30ef0c00daaaeb432d73d2\">\n.flex_column.av-51gvu-98-c145f5c94d30ef0c00daaaeb432d73d2{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-98-c145f5c94d30ef0c00daaaeb432d73d2 av_one_full  avia-builder-el-32  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2i6l6r-04baeb8c30bbc1bc258ce6f037f682f7\">\n#top .av-special-heading.av-2i6l6r-04baeb8c30bbc1bc258ce6f037f682f7{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-2i6l6r-04baeb8c30bbc1bc258ce6f037f682f7 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-2i6l6r-04baeb8c30bbc1bc258ce6f037f682f7 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-2i6l6r-04baeb8c30bbc1bc258ce6f037f682f7 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-2i6l6r-04baeb8c30bbc1bc258ce6f037f682f7 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-2i6l6r-04baeb8c30bbc1bc258ce6f037f682f7 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-2i6l6r-04baeb8c30bbc1bc258ce6f037f682f7 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-2i6l6r-04baeb8c30bbc1bc258ce6f037f682f7 av-special-heading-h3 blockquote modern-quote  avia-builder-el-33  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >7. CONFIDENTIALITY<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-97-85e0a97f9fd97446319ba6aaeac071ec '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>7.1.<\/strong>\u00a0Lyra provides its services with the reservation that all contacts by the employees and immediate family members with Lyra are completely confidential and are to be handled in accordance with professional ethics and rules. Information that could identify a specific individual will only be provided to your company or a third party with the prior express written consent of the person or in a situation of acute danger for your company with regard to its workforce. If there is a situation of acute danger, Lyra is obliged to provide only the information that is absolutely necessary. The decision whether information that is absolutely necessary will be provided shall be made by Lyra upon the recommendation of a \u201cSenior Clinician\u201d pursuant to clear clinical procedural rules that have been communicated to the affected person in advance.<\/p>\n<p><strong>7.2.<\/strong>\u00a0Both parties are mutually obliged, both during and after the end of the contract, to maintain confidentiality about all business secrets, confidential information and data that they have perceived during the duration of the contract.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-96-f24177ac678266caa8571094b04cd2f9 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-96-f24177ac678266caa8571094b04cd2f9\">\n.flex_column.av-51gvu-96-f24177ac678266caa8571094b04cd2f9{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-96-f24177ac678266caa8571094b04cd2f9 av_one_full  avia-builder-el-35  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2h94pn-b5d421aa87c0f585fb8a1f8c70d6972f\">\n#top .av-special-heading.av-2h94pn-b5d421aa87c0f585fb8a1f8c70d6972f{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-2h94pn-b5d421aa87c0f585fb8a1f8c70d6972f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-2h94pn-b5d421aa87c0f585fb8a1f8c70d6972f .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-2h94pn-b5d421aa87c0f585fb8a1f8c70d6972f .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-2h94pn-b5d421aa87c0f585fb8a1f8c70d6972f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-2h94pn-b5d421aa87c0f585fb8a1f8c70d6972f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-2h94pn-b5d421aa87c0f585fb8a1f8c70d6972f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-2h94pn-b5d421aa87c0f585fb8a1f8c70d6972f av-special-heading-h3 blockquote modern-quote  avia-builder-el-36  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >8. INSURANCE<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-95-4376ea76d1b492526aa14da622919a0a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>8.1.<\/strong> Lyra is obliged at its own expense to obtain liability insurance coverage in the amount of \u20ac 8.300.000 to cover any damages that Lyra could cause your company in exercising its duties under this contract.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-94-7da810566cb9a7c150a14ea5a872ccc3 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-94-7da810566cb9a7c150a14ea5a872ccc3\">\n.flex_column.av-51gvu-94-7da810566cb9a7c150a14ea5a872ccc3{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-94-7da810566cb9a7c150a14ea5a872ccc3 av_one_full  avia-builder-el-38  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-260up7-1010e7c5f86deefbdb0446a3d4514007\">\n#top .av-special-heading.av-260up7-1010e7c5f86deefbdb0446a3d4514007{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-260up7-1010e7c5f86deefbdb0446a3d4514007 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-260up7-1010e7c5f86deefbdb0446a3d4514007 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-260up7-1010e7c5f86deefbdb0446a3d4514007 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-260up7-1010e7c5f86deefbdb0446a3d4514007 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-260up7-1010e7c5f86deefbdb0446a3d4514007 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-260up7-1010e7c5f86deefbdb0446a3d4514007 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-260up7-1010e7c5f86deefbdb0446a3d4514007 av-special-heading-h3 blockquote modern-quote  avia-builder-el-39  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >9. LIABILITY<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-93-1606ede82899e2e8963f2b378ab3c735 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>9.1.<\/strong>\u00a0Lyra is liable for the trustworthy and careful exercise of the services assigned to it. Lyra expressly refuses, however, to make any guarantee of the success of a service with regard to workforce turnover, illness and absences, productivity and other organizational issues.<\/p>\n<p><strong>9.2.<\/strong>\u00a0Lyra is liable for damages that are incurred to your company in the course of providing the services. Indirect damages and consequential damages are excluded.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-92-b9e48ba2c10336336cf7243e91dce1a3 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-92-b9e48ba2c10336336cf7243e91dce1a3\">\n.flex_column.av-51gvu-92-b9e48ba2c10336336cf7243e91dce1a3{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-92-b9e48ba2c10336336cf7243e91dce1a3 av_one_full  avia-builder-el-41  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-21xthn-d34c4e533c88f869c531419a010a25f2\">\n#top .av-special-heading.av-21xthn-d34c4e533c88f869c531419a010a25f2{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-21xthn-d34c4e533c88f869c531419a010a25f2 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-21xthn-d34c4e533c88f869c531419a010a25f2 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-21xthn-d34c4e533c88f869c531419a010a25f2 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-21xthn-d34c4e533c88f869c531419a010a25f2 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-21xthn-d34c4e533c88f869c531419a010a25f2 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-21xthn-d34c4e533c88f869c531419a010a25f2 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-21xthn-d34c4e533c88f869c531419a010a25f2 av-special-heading-h3 blockquote modern-quote  avia-builder-el-42  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >10. INTANGIBLE PROPERTY RIGHTS<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-91-9318d0aacc261256faad6e4d4e5bb7f6 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>10.1.<\/strong>\u00a0Copyright and other intangible property rights as well as all know-how in connection with the design or materials from Lyra are owned by Lyra.<\/p>\n<p><strong>10.2.<\/strong>\u00a0Your company is exclusively limited to the internal use of the trademark \u201cLyra\u201d or other materials from Lyra. Your company is obliged to protect the trademark rights of Lyra and to obtain prior written consent before public usage of the trademark \u201cLyra\u201d. Use of the trademark or also just the name of your company as a reference for other marketing purposes is only allowed for Lyra if the use is approved in advance by your company.<\/p>\n<p>This duty exists both during the contractual term as well as after the contract ends.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-90-8168450365fe3ae7368d9b5424780484 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-90-8168450365fe3ae7368d9b5424780484\">\n.flex_column.av-51gvu-90-8168450365fe3ae7368d9b5424780484{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-90-8168450365fe3ae7368d9b5424780484 av_one_full  avia-builder-el-44  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1x7cwz-e80aeaf839d687be138957143ea826e7\">\n#top .av-special-heading.av-1x7cwz-e80aeaf839d687be138957143ea826e7{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-1x7cwz-e80aeaf839d687be138957143ea826e7 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1x7cwz-e80aeaf839d687be138957143ea826e7 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-1x7cwz-e80aeaf839d687be138957143ea826e7 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-1x7cwz-e80aeaf839d687be138957143ea826e7 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-1x7cwz-e80aeaf839d687be138957143ea826e7 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-1x7cwz-e80aeaf839d687be138957143ea826e7 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-1x7cwz-e80aeaf839d687be138957143ea826e7 av-special-heading-h3 blockquote modern-quote  avia-builder-el-45  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >11. DATA PROTECTION AND INFORMATION SECURITY<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-89-cb660efa141060d149a8159fbc40bf3f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Both parties are mutually obliged to acknowledge and comply with the provisions of the General Data Protection Regulation GDPR as of May 25, 2018. Details regarding the technical and organizational measures regarding data protections are listed in Appendix 1.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-88-657a61a845e8e389debdc1bd35fe2009 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-88-657a61a845e8e389debdc1bd35fe2009\">\n.flex_column.av-51gvu-88-657a61a845e8e389debdc1bd35fe2009{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-88-657a61a845e8e389debdc1bd35fe2009 av_one_full  avia-builder-el-47  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1pty4r-87834d292545e7d3e7ba0b59f6afdace\">\n#top .av-special-heading.av-1pty4r-87834d292545e7d3e7ba0b59f6afdace{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-1pty4r-87834d292545e7d3e7ba0b59f6afdace .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1pty4r-87834d292545e7d3e7ba0b59f6afdace .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-1pty4r-87834d292545e7d3e7ba0b59f6afdace .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-1pty4r-87834d292545e7d3e7ba0b59f6afdace .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-1pty4r-87834d292545e7d3e7ba0b59f6afdace .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-1pty4r-87834d292545e7d3e7ba0b59f6afdace .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-1pty4r-87834d292545e7d3e7ba0b59f6afdace av-special-heading-h3 blockquote modern-quote  avia-builder-el-48  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >12. FORCE MAJEURE <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-87-a0c9adc9ac5750d5c55586809c9f025f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>12.1.<\/strong>\u00a0All cases of force majeure suspend the duties under this contract for both parties for the duration and to the extent of the disturbance.<\/p>\n<p><strong>12.2.<\/strong>\u00a0The affected party shall notify the other party immediately that because of a force majeure, the notifying party is prevented from providing its services and the approximate time when it is expected that the services again will be possible.<\/p>\n<p><strong>12.3.<\/strong>\u00a0If the force majeure situation lasts more than 30 days, each of the parties has the right to terminate the agreement upon the giving of two weeks\u2018 notice.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-86-6e23dd5541deab846461154dbbdd984f sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-86-6e23dd5541deab846461154dbbdd984f\">\n.flex_column.av-51gvu-86-6e23dd5541deab846461154dbbdd984f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-86-6e23dd5541deab846461154dbbdd984f av_one_full  avia-builder-el-50  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1n4ol7-9ee47ad303272c502488a6dcfa6ebf49\">\n#top .av-special-heading.av-1n4ol7-9ee47ad303272c502488a6dcfa6ebf49{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-1n4ol7-9ee47ad303272c502488a6dcfa6ebf49 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1n4ol7-9ee47ad303272c502488a6dcfa6ebf49 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-1n4ol7-9ee47ad303272c502488a6dcfa6ebf49 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-1n4ol7-9ee47ad303272c502488a6dcfa6ebf49 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-1n4ol7-9ee47ad303272c502488a6dcfa6ebf49 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-1n4ol7-9ee47ad303272c502488a6dcfa6ebf49 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-1n4ol7-9ee47ad303272c502488a6dcfa6ebf49 av-special-heading-h3 blockquote modern-quote  avia-builder-el-51  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >13. START AND END OF THE CONTRACT<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-85-584fb780b82e81383aa9daee24e9cebe '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>13.1.<\/strong>\u00a0The contract comes into force on the 1st of the month following the receipt of payment. It is entered into for an indeterminate term, the invoice is issued annually. The contract can be terminated at the end of a contract year by giving 6 months\u2019 notice.<\/p>\n<p>If the contract is not continued, your company is obliged to inform its employees about the end of the service and to require them not to make any more calls.<\/p>\n<p>If employees or immediate family members call anyway, the support calls will be refused by Lyra. After the end of the contract, Lyra will do no more advising. If there are repeated calls by employees or immediate family members after the end of the contract, Lyra reserves the right to invoice for its expenses (time, telephone tolls).<\/p>\n<p><strong>13.2.<\/strong>\u00a0Each party is entitled to immediate written termination of the contract if:<\/p>\n<p><strong>13.2.1.<\/strong>\u00a0One of the parties is responsible for a material breach of the contract, and the breach is not cured within 30 days after receipt of a written demand from the other party that the contractual breach be cured.<\/p>\n<p><strong>13.2.2.<\/strong>\u00a0A party files for bankruptcy or is liquidated.<\/p>\n<p><strong>13.2.3.<\/strong>\u00a0Continuance of the contractual relationship has become objectively unreasonable.<\/p>\n<p><strong>13.3.<\/strong>\u00a0If the contract is ended, Lyra shall finish all advice sessions with an employee that were started before termination of the contract, including the necessary number of face to face counseling sessions.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-84-5b874f0aa6147e414f56363a13e1d9c8 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-84-5b874f0aa6147e414f56363a13e1d9c8\">\n.flex_column.av-51gvu-84-5b874f0aa6147e414f56363a13e1d9c8{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-84-5b874f0aa6147e414f56363a13e1d9c8 av_one_full  avia-builder-el-53  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1fiw3v-070d47420650d6d249030ed23cb1e841\">\n#top .av-special-heading.av-1fiw3v-070d47420650d6d249030ed23cb1e841{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-1fiw3v-070d47420650d6d249030ed23cb1e841 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1fiw3v-070d47420650d6d249030ed23cb1e841 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-1fiw3v-070d47420650d6d249030ed23cb1e841 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-1fiw3v-070d47420650d6d249030ed23cb1e841 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-1fiw3v-070d47420650d6d249030ed23cb1e841 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-1fiw3v-070d47420650d6d249030ed23cb1e841 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-1fiw3v-070d47420650d6d249030ed23cb1e841 av-special-heading-h3 blockquote modern-quote  avia-builder-el-54  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >14. SEVERABILITY CLAUSE<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-83-4efe2fce2312eb988c09e5e600bc95bc '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>If part of the foregoing contract should become ineffective, the validity of the remaining provisions shall not be affected thereby. The parties shall make an effort to replace the ineffective provision with a valid provision that corresponds to the recognizable will of the parties.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-82-9635f6506a56fc1c4fb284bccca291f9 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-82-9635f6506a56fc1c4fb284bccca291f9\">\n.flex_column.av-51gvu-82-9635f6506a56fc1c4fb284bccca291f9{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-82-9635f6506a56fc1c4fb284bccca291f9 av_one_full  avia-builder-el-56  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-17e5iz-bb365e2c6ca010bed53f2eb7759f0b85\">\n#top .av-special-heading.av-17e5iz-bb365e2c6ca010bed53f2eb7759f0b85{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-17e5iz-bb365e2c6ca010bed53f2eb7759f0b85 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-17e5iz-bb365e2c6ca010bed53f2eb7759f0b85 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-17e5iz-bb365e2c6ca010bed53f2eb7759f0b85 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-17e5iz-bb365e2c6ca010bed53f2eb7759f0b85 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-17e5iz-bb365e2c6ca010bed53f2eb7759f0b85 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-17e5iz-bb365e2c6ca010bed53f2eb7759f0b85 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-17e5iz-bb365e2c6ca010bed53f2eb7759f0b85 av-special-heading-h3 blockquote modern-quote  avia-builder-el-57  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >15. CHANGES<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-81-443ef7eee7e3ead213eb7a593d0f58bf '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>This contract includes all agreements between the parties. Any earlier oral or written agreements between the parties are hereby moot. Changes and additions to the foregoing contract must be in writing to be valid.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-80-f2c465cd4616be0f201862397266ae86 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-80-f2c465cd4616be0f201862397266ae86\">\n.flex_column.av-51gvu-80-f2c465cd4616be0f201862397266ae86{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-80-f2c465cd4616be0f201862397266ae86 av_one_full  avia-builder-el-59  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-150ah7-de12de782cd7af3283db226784328140\">\n#top .av-special-heading.av-150ah7-de12de782cd7af3283db226784328140{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-150ah7-de12de782cd7af3283db226784328140 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-150ah7-de12de782cd7af3283db226784328140 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-150ah7-de12de782cd7af3283db226784328140 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-150ah7-de12de782cd7af3283db226784328140 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-150ah7-de12de782cd7af3283db226784328140 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-150ah7-de12de782cd7af3283db226784328140 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-150ah7-de12de782cd7af3283db226784328140 av-special-heading-h3 blockquote modern-quote  avia-builder-el-60  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >16. ADDRESS CHANGES<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-79-10800eeb88b9ca68fc94926f404c9375 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Each party shall notify the other immediately, and in any case within 48 hours, in writing of any change of address or telephone number.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-78-d950bdb1029dac2fb1c78a0cd5793c32 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-78-d950bdb1029dac2fb1c78a0cd5793c32\">\n.flex_column.av-51gvu-78-d950bdb1029dac2fb1c78a0cd5793c32{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-78-d950bdb1029dac2fb1c78a0cd5793c32 av_one_full  avia-builder-el-62  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-yfg8r-8dc838ada1ecd9c773b2be467b31bb3d\">\n#top .av-special-heading.av-yfg8r-8dc838ada1ecd9c773b2be467b31bb3d{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-yfg8r-8dc838ada1ecd9c773b2be467b31bb3d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-yfg8r-8dc838ada1ecd9c773b2be467b31bb3d .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-yfg8r-8dc838ada1ecd9c773b2be467b31bb3d .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-yfg8r-8dc838ada1ecd9c773b2be467b31bb3d .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-yfg8r-8dc838ada1ecd9c773b2be467b31bb3d .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-yfg8r-8dc838ada1ecd9c773b2be467b31bb3d .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-yfg8r-8dc838ada1ecd9c773b2be467b31bb3d av-special-heading-h3 blockquote modern-quote  avia-builder-el-63  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >17. VALIDITY AFTER CONTRACT END<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-77-b76541f386a5947064774ae2eacc000d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Nos. 7, 10 and 11 continue to apply after the contract ends.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-76-08bbee518f077f1b610c5b85f74bcaf4 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-76-08bbee518f077f1b610c5b85f74bcaf4\">\n.flex_column.av-51gvu-76-08bbee518f077f1b610c5b85f74bcaf4{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-76-08bbee518f077f1b610c5b85f74bcaf4 av_one_full  avia-builder-el-65  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-qedlv-4740869ff3c15a4edfb653db93770ccb\">\n#top .av-special-heading.av-qedlv-4740869ff3c15a4edfb653db93770ccb{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-qedlv-4740869ff3c15a4edfb653db93770ccb .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-qedlv-4740869ff3c15a4edfb653db93770ccb .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-qedlv-4740869ff3c15a4edfb653db93770ccb .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-qedlv-4740869ff3c15a4edfb653db93770ccb .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-qedlv-4740869ff3c15a4edfb653db93770ccb .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-qedlv-4740869ff3c15a4edfb653db93770ccb .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-qedlv-4740869ff3c15a4edfb653db93770ccb av-special-heading-h3 blockquote modern-quote  avia-builder-el-66  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >18. WAIVER OF ASSERTION OF A RIGHT<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-75-40dc59c51568cf5a11d71cc756942eb5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The waiver of a party to assert a right under this contract does not constitute a waiver of the right to assert other rights under this contract.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-74-f87c90a794beefe51029fa5d9dc00db2 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-74-f87c90a794beefe51029fa5d9dc00db2\">\n.flex_column.av-51gvu-74-f87c90a794beefe51029fa5d9dc00db2{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-74-f87c90a794beefe51029fa5d9dc00db2 av_one_full  avia-builder-el-68  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ls16j-a8412879c4cffa35e6b61ce25a8389b4\">\n#top .av-special-heading.av-ls16j-a8412879c4cffa35e6b61ce25a8389b4{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-ls16j-a8412879c4cffa35e6b61ce25a8389b4 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-ls16j-a8412879c4cffa35e6b61ce25a8389b4 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-ls16j-a8412879c4cffa35e6b61ce25a8389b4 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-ls16j-a8412879c4cffa35e6b61ce25a8389b4 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-ls16j-a8412879c4cffa35e6b61ce25a8389b4 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-ls16j-a8412879c4cffa35e6b61ce25a8389b4 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-ls16j-a8412879c4cffa35e6b61ce25a8389b4 av-special-heading-h3 blockquote modern-quote  avia-builder-el-69  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >19. ASSIGNEMENT<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-73-2a0d5ecacf4e5096df186eb19539ef67 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Rights under this contract may be assigned to a third party only with the prior written consent of the other contracting party. Lyra has the right, however, to bring in subcontractors in order to fulfill its contractual services. The liability of Lyra for those subcontractors shall be the same as its liability for Lyra itself.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-72-7c98abf460621b816d520ee3b545514f sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-72-7c98abf460621b816d520ee3b545514f\">\n.flex_column.av-51gvu-72-7c98abf460621b816d520ee3b545514f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-72-7c98abf460621b816d520ee3b545514f av_one_full  avia-builder-el-71  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-g5z9f-3573f5f3f5337fccd399dd3aee7d52b7\">\n#top .av-special-heading.av-g5z9f-3573f5f3f5337fccd399dd3aee7d52b7{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-g5z9f-3573f5f3f5337fccd399dd3aee7d52b7 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-g5z9f-3573f5f3f5337fccd399dd3aee7d52b7 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-g5z9f-3573f5f3f5337fccd399dd3aee7d52b7 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-g5z9f-3573f5f3f5337fccd399dd3aee7d52b7 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-g5z9f-3573f5f3f5337fccd399dd3aee7d52b7 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-g5z9f-3573f5f3f5337fccd399dd3aee7d52b7 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-g5z9f-3573f5f3f5337fccd399dd3aee7d52b7 av-special-heading-h3 blockquote modern-quote  avia-builder-el-72  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >20. APPLICABLE LAW AND JURISDICTION<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-71-d0ddd54f64936a4bfdbaad920a98780d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The contract is subject exclusively to Luxembourg law. Jurisdiction shall be Luxembourg.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-70-07061a71c983a7bfcead3a326c422273 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-70-07061a71c983a7bfcead3a326c422273\">\n.flex_column.av-51gvu-70-07061a71c983a7bfcead3a326c422273{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-70-07061a71c983a7bfcead3a326c422273 av_one_full  avia-builder-el-74  el_after_av_one_full  avia-builder-el-last  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-33r7-4c48bd2ef2ce9b79aafefc462768dd35\">\n#top .av-special-heading.av-33r7-4c48bd2ef2ce9b79aafefc462768dd35{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-33r7-4c48bd2ef2ce9b79aafefc462768dd35 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-33r7-4c48bd2ef2ce9b79aafefc462768dd35 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-33r7-4c48bd2ef2ce9b79aafefc462768dd35 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-33r7-4c48bd2ef2ce9b79aafefc462768dd35 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-33r7-4c48bd2ef2ce9b79aafefc462768dd35 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-33r7-4c48bd2ef2ce9b79aafefc462768dd35 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-33r7-4c48bd2ef2ce9b79aafefc462768dd35 av-special-heading-h3 blockquote modern-quote  avia-builder-el-75  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Appendix 1 \u2013 Data Protection and Information Security, Organizational and Technical Measures<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-69-1b07871f591c55c0fa26db55ab3ad435 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><ol>\n<li><strong>INTRODUCTION<\/strong><\/li>\n<\/ol>\n<p><strong>1.1\u00a0\u00a0\u00a0 General<\/strong><\/p>\n<p>This Annex constitutes an integral part of the contract concluded between Lyra and your company. It governs the details of the provision made in clause 11 on \u201cData protection and information security\u201d.<\/p>\n<p><strong>1.2\u00a0\u00a0\u00a0 Agreement<\/strong><\/p>\n<p>Lyra undertakes to use all data, information and materials received by it and its employees in relation to the provision of the services defined under the contract or that become accessible to it in relation to the contractual relationship exclusively for the specific purpose of providing the services agreed to under contract, which data, information and materials it shall treat in the strictest confidence and may only make accessible to third parties to the extent agreed.<\/p>\n<p>The contractual parties agree to organizational and technical measures in order to offer appropriate guarantees to protect privacy, compliance with data protection law and to uphold information security.<\/p>\n<p><strong>1.3\u00a0\u00a0\u00a0 Definitions<\/strong><\/p>\n<p>The following definitions shall apply:<\/p>\n<p>a) for the purposes of the contract, Lyra is the \u201ccontroller\u201d of data or \u201cpersonal data\u201d that Lyra is processing and shall have the status of \u201cContractor\u201d;<\/p>\n<p>b) for the purposes of the contract, the customer company is the \u201cPrincipal\u201d;<\/p>\n<p>c) the terms \u201cpersonal data\u201d, \u201cparticularly sensitive data\u201d, \u201ccontroller\u201c and \u201cprocessing\u201d shall have the meaning set forth in the Federal Act on Data Protection (FADP) of 19 June 1992, or respectively from 25 May 2018 the EU General Data Protection Regulation (GDPR);<\/p>\n<p>d) data shall be deemed to be \u201canonymized\u201d if it is not possible on the basis of the data available to associate these data with an identified or identifiable person.<\/p>\n<ol>\n<li><strong>DETAILS OF PROCESSING<\/strong><\/li>\n<\/ol>\n<p><strong>2.1\u00a0\u00a0\u00a0Scope<\/strong><\/p>\n<p>Lyra will carry out in particular the following types of data processing:<\/p>\n<p>a) the provision of advice over the telephone<\/p>\n<p>b) the recording of information in the Lyra database<\/p>\n<p>c) the transfer of information to third parties (in accordance with the terms of the Contract)<\/p>\n<p>d) the preparation of anonymized reports for the Principal<\/p>\n<p><strong>2.2\u00a0 Data Processing Agreement<\/strong><\/p>\n<p>The \u201cContractor\u201d warrants that data will be processed in the following manner:<\/p>\n<p>a) No telephone calls will be recorded.<\/p>\n<p>b) No personal data will be collected, or any personal data will be anonymized unless necessary for case handling purposes. This means that no information will in general be collected during telephone conversations that would enable the individual to be identified.<\/p>\n<p>c) The principle set forth in letter b shall not apply if personal advice is subsequently provided (over the telephone or with a psychologist\/therapist) or in the event that precautionary action is necessary.<\/p>\n<p>d) If any personal data are collected in accordance with letter c, these will be deleted or anonymized after the advice has been provided or the treatment has been completed, with the result that they no longer constitute personal data.<\/p>\n<p><strong>2.3\u00a0 Territorial scope &amp; requirements<\/strong><\/p>\n<p>Data processing shall occur exclusively within the territory of Switzerland.<\/p>\n<p>Lyra shall use a Swiss data center for this purpose, which has been certified according to ISO27001, ISO27017, ISO27018, and ISO9001.<\/p>\n<p><strong>2.4\u00a0 Sub-contracting<\/strong><\/p>\n<p>The placing by the Contractor with subcontractors of any orders in relation to the activities falling under this Agreement shall be conditional upon the application of technical and organizational measures in order to provide an analogous guarantee of data protection and information security.<\/p>\n<p>Lyra shall inform the Principal of its subcontractors.<\/p>\n<p>Relations with the following subcontractors exist upon conclusion of the contract:<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"190\"><strong>Name<\/strong><\/td>\n<td width=\"185\"><strong>Registered address<\/strong><\/td>\n<td width=\"191\"><strong>Short despcription<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"190\">OpenCircle<\/td>\n<td width=\"185\">Zurich, Switzerland<\/td>\n<td width=\"191\">IT Infrastructure Provider<\/p>\n<p>Certificates: ISO27001, ISO27017, ISO27018, and ISO9001<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[Psychotherapists and lawyers in a direct contractual relationship with Lyra are not regarded as subcontractors].<\/p>\n<ol start=\"3\">\n<li><strong>TECHNICAL AND ORGANIZATIONAL MEASURES<\/strong><\/li>\n<\/ol>\n<p><strong>3.1\u00a0\u00a0\u00a0Overview<\/strong><\/p>\n<p>This chapter describes how to ensure the confidentiality, integrity, availability, and resilience of the data-processing systems and services as well as the organization as required by Article 32 of the GDPR (General Data Protection Regulation). Moreover, the procedures for periodic review, assessment and evaluation according to the SQS certifications GoodPriv@cy and ISO 9001 are explained. The certifications are enshrined in all management, personnel, service provision, and support processes.<\/p>\n<p><strong>3.2\u00a0\u00a0\u00a0 Confidentiality<\/strong><\/p>\n<p>3.2.1 Physical Access Control<\/p>\n<p>Access to the various rooms (administration and support center) is only possible with a key. The keys are numbered, logged and personally assigned to each employee. A lost key must be reported immediately.<\/p>\n<p>Visitors must sign a confidentiality agreement. Visitors are not allowed to enter the support center.<\/p>\n<p>3.2.2 System\/Data Access Control<\/p>\n<p>The following principles apply to the use of accounts and are technically and organizationally implemented:<\/p>\n<ul>\n<li>Access to all devices is password protected.<\/li>\n<li>Access to the infrastructure requires a 2-factor authentication.<\/li>\n<li>The password for the 2-factor authentication is secret and must not be passed on.<\/li>\n<li>All access to the infrastructure takes place centrally via the cockpit.<\/li>\n<li>Access to the database requires an additional username and password.<\/li>\n<li>Access rights are organized by occupation and they are logged. Access rights are checked regularly.<\/li>\n<\/ul>\n<p>3.2.3 Data Carriers and Notes<\/p>\n<ul>\n<li>Data carriers with personal data never leave the company premises.<\/li>\n<li>Offers, customer reports and presentations that are stored for customer visits on a USB data carrier must be anonymized. Each employee must ensure that data on rewritable data carriers is deleted (wiped) irrevocably according to applicable standards before the hardware is reused.<\/li>\n<li>After the work is completed, notes of consultation sessions must be disposed of in a sealed paper container. This container must be picked up by a specialized company on a monthly basis and disposed of in compliance with data protection laws.<\/li>\n<li>No data is ever stored on the disks of local devices.<\/li>\n<\/ul>\n<p>3.2.4 Integrity<\/p>\n<ul>\n<li>All client data is classified as strictly confidential. Emailing information (information material, links, contact information of psychotherapists, etc.) must always be encrypted. The password for opening the document must be communicated to the client over the phone or via SMS.<\/li>\n<li>If customers or clients provide us with unencrypted confidential information, it is their responsibility.<\/li>\n<li>Extended support measures can be individually checked and implemented with each customer.<\/li>\n<\/ul>\n<p>3.2.5 Availability<\/p>\n<p>The following section describes the central measures necessary to ensure availability of our service:<\/p>\n<ul>\n<li>A business continuity plan for dealing with various emergency scenarios is available and regularly reviewed and supplemented. The business continuity plan is tested annually as part of vulnerability management.<\/li>\n<li>Lyra has two telephone systems using different technology. If one system fails, it is possible to switch to the second system within a few minutes.<\/li>\n<li>Our infrastructure systems are designed redundantly. They are located in a certified data center.<\/li>\n<li>All systems and data are backed up daily. Periodic backup restore tests are performed to verify the availability and recoverability of the data.<\/li>\n<\/ul>\n<p>3.2.6 Procedures for Periodic Review, Assessment and Evaluation<\/p>\n<p>Lyra has a comprehensive ISO 9001 quality management system as well as the GoodPriv@cy data protection certification, which are managed by our dedicated quality and data privacy officer.<\/p>\n<ul>\n<li>A comprehensive safety risk analysis is frequently performed to be able to ensure protection of all information that can be adapted to the current circumstances at all times.<\/li>\n<li>All employees are properly trained and can correctly identify incidents and report them to the right positions for further review.<\/li>\n<li>All processes and guidelines are aligned with data protection and quality measures and are conveyed to employees in training courses.<\/li>\n<li>Regularly scheduled internal and external audits by certification bodies enable neutral assessment of all processes and ensure that we comply with external requirements.<\/li>\n<\/ul>\n<p>3.2.7 Notification Obligation<\/p>\n<p>Data security threats or security incidents (in particular unauthorized processing of data, compromised integrity or loss of data) must be reported to the client immediately (at the latest within 48 hours).<\/p>\n<ol start=\"4\">\n<li><strong>DOCUMENT OBLIGATION<\/strong><\/li>\n<\/ol>\n<p>Lyra documents its data processing in accordance with the applicable data protection regulations.<\/p>\n<ol start=\"5\">\n<li><strong>CONTACT<\/strong><\/li>\n<\/ol>\n<p>Our EU Representative for data protection according to Art. 27 GDPR is:<br \/>\nChristian Weyer<br \/>\nLyra Deutschland GmbH<br \/>\nTaunustor 1 \u2013 TaunusTurm<br \/>\n60310 Frankfurt am Main<br \/>\nE-Mail: dpo.eu@lyrahealth.com (preferred method of contact for timely processing)<br \/>\nWe recommend contacting us by email to avoid delays caused by postal delivery. Delivery by post to the address mentioned above is also possible.<\/p>\n<h3><strong>Appendix 2 \u2013 Statement Regarding the Processing of Personal Data<\/strong><\/h3>\n<p>The parties also add the following conditions to the Personal Data Processing Agreement. Guidance seekers can access these provisions on the Lyra website: <a href=\"https:\/\/lyrawellbeing.lu\/en\/lyra-international-global-privacy-policy\/\">https:\/\/lyrawellbeing.lu\/en\/lyra-international-global-privacy-policy\/<\/a><\/p>\n<ol>\n<li><strong>Purpose of Processing<\/strong><\/li>\n<\/ol>\n<p>The purpose of processing is the provision of services, defined by Lyra in the main contract (hereinafter referred to as the \u201c<strong>Main Contract<\/strong>\u201d), by the provider to the client.<\/p>\n<ol start=\"2\">\n<li><strong>Contract Term<\/strong><\/li>\n<\/ol>\n<p>The duration of the processing is derived from the main contract.<\/p>\n<ol start=\"3\">\n<li><strong>Purpose of Processing<\/strong><\/li>\n<\/ol>\n<p>The processing takes place continuously over the term of the main contract. Lyra must take appropriate measures to ensure safe and lawful processing of personal data. Lyra has therefore developed policies and procedures to ensure proper handling and compliance with these data protection laws, including the European General Data Protection Regulation (GDPR). This framework applies to all activities involving processing of personal data of Lyra Schweiz GmbH and its subsidiaries in Germany, Luxembourg, France, Austria, and Italy.<\/p>\n<p><strong>Use of Personal Data<\/strong><\/p>\n<p>Lyra uses personal data in order to provide clients seeking consultation with the services that are appropriate for the situation. When a consultation client comes to Lyra with a concern, Lyra makes sure that he or she can be supported with the proper network of service providers and specialists.<\/p>\n<p>In accordance with data protection laws, Lyra must have a reason for the use and processing of personal data, which is referred to as the legal basis. Below are the main reasons why Lyra processes personal data as well as the applicable circumstances of when this is done.<\/p>\n<p>If the personal data processed by Lyra is classified as sensitive personal data (e.g. information about health, sexual orientation or criminal offenses), Lyra must have an additional legal basis for such processing.<\/p>\n<ul>\n<li>The processing is necessary to enable Lyra to provide the consultation client with the services he or she desires, such as identifying needs, setting up the services for him or her as a user, and generally for communicating with the consultation client.<\/li>\n<li>When Lyra is legally or officially obligated to use this personal data, e.g. if supervisory authorities, data protection authorities and the data privacy officer require that the contact with the client be documented.<\/li>\n<li>When Lyra has to use personal data in order to justify, exercise or defend its legal rights, e.g. if Lyra is confronted with legal claims or if Lyra itself wants to assert legal claims.<\/li>\n<li>If Lyra must use personal data for reasons of significant public interest, e.g. to investigate fraudulent or criminal activities.<\/li>\n<li>Generally, the Lyra Wellbeing EAP services can be used anonymously. If necessary, Lyra will ask the client for his or her consent regarding the processing of his or her sensitive personal data (e.g. health data), for example, if he or she works in a security-relevant capacity. In this case, Lyra will alert the client at the moment when he or she provides his personal data. Lyra will ask him or her for approval and explain why this is necessary. Without the consent, Lyra may not be able to provide the services.<\/li>\n<li>If, from a business point of view, there is a legitimate need to use personal data, e.g. for management of business records, or development and improvement of products and services. This allows Lyra to ensure that these business requirements do not affect the rights and freedoms of the client or cause him any harm.<\/li>\n<\/ul>\n<p><strong>3.1 Privacy Policy Principles<\/strong><\/p>\n<p>The basic principles of data protection that Lyra must observe when processing personal data are summarized below.<\/p>\n<p><strong>Principle 1 \u2013 Lawfulness, Processing in Good Faith and Transparency<\/strong><\/p>\n<ul>\n<li>Lyra ensures that processing is always carried out in accordance with applicable laws.<\/li>\n<li>Lyra informs and explains to individuals at the time their personal data is collected how their personal data is processed.<\/li>\n<\/ul>\n<p><strong>Principle 2 \u2013 Purpose Limitation<\/strong><\/p>\n<ul>\n<li>Lyra collects and processes personal data only for those purposes that are known to the data subject or are in line with his or her expectations and relevant to Lyra.<\/li>\n<li>Lyra processes personal data only for specific, explicit and legitimate purposes. Such data will not be further processed in any way that is not in line with these purposes, unless such processing complies with the applicable law of the country in which the personal data was collected.<\/li>\n<\/ul>\n<p><strong>Collection of Personal Data<\/strong><\/p>\n<p>Lyra collects personal data directly from the client (employees of the client companies, relatives in the same household, prospects, etc.)<\/p>\n<ul>\n<li>through the general use of the EAP services, by telephone, email, LiveChat, Internet, or in person<\/li>\n<li>if the client enters into a contract with Lyra for the provision of services<\/li>\n<li>via cookies<\/li>\n<li>through feedback forms<\/li>\n<li>if the client provides us with data either online or offline<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><strong>Principe n\u00b0 3 \u2013 Accuracy <\/strong><\/p>\n<p>Lyra makes all efforts to record personal data correctly.<\/p>\n<p><strong>Principe n\u00b0 4 \u2013 Data Minimization<\/strong><\/p>\n<p>Lyra ensures that the collected and processed information is adequate, relevant and limited to just what is necessary for the purposes for which it is processed to begin with.<\/p>\n<p><strong>Principe n\u00b0 5 \u2013 Limited Storage of Personal Data <\/strong><\/p>\n<ul>\n<li>Lyra only stores personal data for as long as it is necessary for the purposes for which it is collected and processed and\/or to meet our legal and regulatory obligations. The storage duration of personal data depends on the type of personal data and intended use. In some cases, e.g. in case of disputes or legal action, Lyra may be required to retain personal data for longer periods.<\/li>\n<li>No personal data will be stored after completion of the case. Anonymized case information is solely processed for reporting, for archival purposes in the public interest, for scientific or historical research purposes, or for statistical purposes. This information is subject to the implementation of appropriate technical and organizational measures required by the General Data Protection Regulation (GDPR) to protect the rights and freedoms of the individual.<\/li>\n<\/ul>\n<p><strong>Principe n\u00b0 6 \u2013 Security and Confidentiality <\/strong><\/p>\n<ul>\n<li>Lyra takes appropriate technical and organizational measures to ensure the safety of personal data and not to limit the rights of data subjects.<\/li>\n<li>Lyra ensures that service providers for Lyra also take appropriate safety measures.<\/li>\n<li>Lyra complies with the data breach reporting obligations in accordance with applicable law.<\/li>\n<li>Lyra takes appropriate technical and organizational measures to ensure that processing of personal data is carried out in a manner that ensures adequate protection, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage.<\/li>\n<\/ul>\n<p><strong>Principe n\u00b0 7 \u2013 Rights of Data Subjects<\/strong><\/p>\n<ul>\n<li>Lyra complies with the procedures for the protection of the rights of data subjects and responds to all inquiries from persons who request access to their personal data in accordance with applicable law.<\/li>\n<li>Lyra also processes claims for correction or deletion of inaccurate or incomplete personal data or cessation of processing of personal data in accordance with the data protection regulations on the rights of data subjects:<\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<td>Right to information regarding personal data<\/td>\n<td>The consultation client is entitled to receive a copy of the personal data we hold about him or her and to obtain specific information about how we use it. There is usually no charge for processing these requests. The personal data are usually provided to the data subject in writing, unless requested otherwise. If he or she has submitted the request electronically, we will transmit the information to him or her electronically, if possible.<\/p>\n<p>It should be noted that the cases are anonymized after completion. We therefore require a case number, information on the case and an ID card (passport or ID) to confirm that the requesting person has the right to gain access to the stored personal data.<\/td>\n<\/tr>\n<tr>\n<td>The right to rectification<\/td>\n<td>We take reasonable steps to ensure that the personal data we collect about the consultation clients is accurate and complete. However, if an consultation client does not believe that this is the case, he or she should contact us and ask us to correct or supplement the data if necessary.<\/td>\n<\/tr>\n<tr>\n<td>The right to erasure<\/td>\n<td>In certain circumstances, consultation clients have the right to ask us to delete their personal data, for example, if the personal data we collect is no longer required for the original purpose or if the consultation client revokes his or her consent. However, this must be weighed against other factors; for example, depending on the type of personal data we have stored about the consultation client and the reason why we collected it, there may be legal and regulatory obligations that prevent us from fulfilling the request. It should be noted that we may not be able to provide the requested services in case of revocation of consent.<\/td>\n<\/tr>\n<tr>\n<td>The right to restriction of processing<\/td>\n<td>In some circumstances, consultation clients may ask us to stop using their personal data, for example, if they believe that the personal data we have about them may be incorrect or if they believe that we no longer need to process their personal data.<\/td>\n<\/tr>\n<tr>\n<td>The right to data portability<\/td>\n<td>Under certain circumstances, consultation clients have the right to request that we disclose the personal data they have provided to us to another third party of their choice. After the transfer, this third party is responsible for the safekeeping of the personal data.<\/td>\n<\/tr>\n<tr>\n<td>The right to object to direct marketing<\/td>\n<td>You can ask us at any time to stop sending you marketing information.<\/td>\n<\/tr>\n<tr>\n<td>The right not to be subject to automated decisions including profiling<\/td>\n<td>None of our decision-making is automated.<\/td>\n<\/tr>\n<tr>\n<td>The right to revoke consent<\/td>\n<td>We will ask for your consent for certain uses of personal data. In this case, the consultation clients have the right to revoke their consent to further use of their personal data. It should be noted that in some cases we may not be able to provide the requested services, if consent is revoked.<\/td>\n<\/tr>\n<tr>\n<td>The right to complain<\/td>\n<td>Consultation clients have the right to complain to the Data Privacy Officer at any time if they object to the way in which we use their personal data.<\/p>\n<p>They can submit any of the above inquiries through the contact information contained in this privacy policy. It should be noted that in some cases, for reasons such as our own obligation to meet other legal or regulatory requirements, we may not be able to fulfill a specific request. However, we will always respond to all inquiries; if we cannot comply with a request, we will provide the necessary justification.<\/p>\n<p>In certain circumstances, exercising some of these rights (including the right to erasure, the right to limit processing and the right to revoke consent) means that we will be unable to continue to provide the services requested by the consultation client.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Principle 8 \u2013 Ensuring an Adequate Protection Level of Personal Data Transmitted to Third Countries<\/strong><\/p>\n<ul>\n<li>Lyra does not transfer personal data to third parties outside the European Economic Area (EEA) without adequate protection.Aucunes donn\u00e9es \u00e0 caract\u00e8re personnel ne sont communiqu\u00e9es \u00e0 des tiers sauf en cas de danger de mort ou de menace pesant sur la s\u00e9curit\u00e9. Sauf aux fins d\u00e9crites dans la pr\u00e9sente d\u00e9claration sur la protection des donn\u00e9es, Lyra ne communique aucunes donn\u00e9es \u00e0 caract\u00e8re personnel.<\/li>\n<\/ul>\n<p><strong>Principle 9 \u2013 Protected Use of Sensitive Personal Data<\/strong><\/p>\n<ul>\n<li>Lyra will only process sensitive personal data if a person chooses to disclose it, or if there is a legitimate basis for doing so; this will always be done in accordance with the applicable law of the country in which the personal data was collected.<\/li>\n<li>Additional safety measures and protective measures are in place to ensure that sensitive personal data remains confidential and is deleted as soon as possible.<\/li>\n<\/ul>\n<p><strong>Legal Validity of this Privacy Policy <\/strong><\/p>\n<p>Lyra and its employees who process personal data are required to observe and respect this privacy policy whenever they process personal data as data controllers and\/or data processors, regardless of the country in which they are located.<\/p>\n<ol start=\"4\">\n<li><strong>Data Categories<\/strong><\/li>\n<\/ol>\n<p>The data categories affected by the processing depend on the use of the Lyra service by the client. The data categories eligible for processing are:<\/p>\n<p><strong><em>Donn\u00e9es \u00e0 caract\u00e8re personnel<\/em><\/strong><\/p>\n<ul>\n<li>Adresse \u00e9lectronique, num\u00e9ro de t\u00e9l\u00e9phone \u2013 UNIQUEMENT si ces informations sont pertinentes pour traiter un cas (p. ex. indications des coordonn\u00e9es du th\u00e9rapeute du r\u00e9seau, mot de passe pour ouvrir des documents crypt\u00e9s). Apr\u00e8s la cl\u00f4ture du cas, toutes les donn\u00e9es \u00e0 caract\u00e8re personnel sont supprim\u00e9es, ce qui anonymise int\u00e9gralement le cas.<\/li>\n<li>Informations sp\u00e9cifiques relatives \u00e0 l\u2019identit\u00e9 physique, physiologique, \u00e9conomique, culturelle ou sociale\u00a0;<\/li>\n<li>Informations que nous avons obtenues en recourant \u00e0 des cookies.<\/li>\n<\/ul>\n<p><strong><em>Personal Data<\/em><\/strong><\/p>\n<ul>\n<li>Email address, telephone number \u2013 ONLY if this information is relevant for handling of a case (e.g. provision of contact details of a network therapist, password for opening encrypted documents). All personal data will be deleted after the case has been completed, rendering the case completely anonymous.<\/li>\n<li>Specific information on physical, physiological, economic, cultural, or social identity;<strong>\u00a0<\/strong><\/li>\n<\/ul>\n<p><strong><em>Sensitive personal data<\/em><\/strong><\/p>\n<ul>\n<li>Information on current or past physical or mental health conditions;<\/li>\n<li>Details about criminal offenses, including alleged offenses, criminal cases, court Decisions, results, and judgments;<\/li>\n<li>Information on sexual lifestyle or sexual orientation, e.g. marital status.<\/li>\n<\/ul>\n<p><strong><em>Company data<\/em><\/strong><\/p>\n<ul>\n<li>Company, incl. address<\/li>\n<li>Branches, incl. address<\/li>\n<li>Language<\/li>\n<li>Country<\/li>\n<li>Number of employees<\/li>\n<li>Bank details<\/li>\n<\/ul>\n<ol start=\"5\">\n<li><strong>Categories of Data Subjects<\/strong><\/li>\n<\/ol>\n<p>The categories of data subjects affected by the processing depend on the requested use of Lyra services by the client. Possible categories\u00a0of data subjects are:<\/p>\n<ul>\n<li>Customers<\/li>\n<li>Employees<\/li>\n<li>Relatives of the employees<\/li>\n<li>Retired employees<\/li>\n<li>Interested persons<\/li>\n<\/ul>\n<ol start=\"6\">\n<li><strong>Subcontractors<\/strong><\/li>\n<\/ol>\n<p>Assignment of orders for tasks covered under this agreement to subcontractors by the contractor implies the use of technical and organizational measures for data protection and information security measures.<\/p>\n<p>Lyra must inform the client about the use of subcontractors.<\/p>\n<p>At the beginning of the contract, the following subcontractors are in use:<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"191\"><strong>Name<\/strong><\/td>\n<td width=\"184\"><strong>Registered address<\/strong><\/td>\n<td width=\"191\"><strong>Description succincte<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"191\">OpenCircle<\/td>\n<td width=\"184\">Zurich, Switzerland<\/td>\n<td width=\"191\">IT Infrastructure Provider<\/p>\n<p>Certificates: ISO27001, ISO27017, ISO27018, and ISO9001<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[Psychotherapists and lawyers who are in a direct contractual relationship with Lyra are not considered to be subcontractors].<\/p>\n<ol start=\"7\">\n<li><strong>Data Protection<\/strong><\/li>\n<\/ol>\n<p>Our EU Representative for data protection according to Art. 27 GDPR is:<br \/>\nChristian Weyer<br \/>\nLyra Deutschland GmbH<br \/>\nTaunustor 1 \u2013 TaunusTurm<br \/>\n60310 Frankfurt am Main<br \/>\nE-Mail: dpo.eu@lyrahealth.com (preferred method of contact for timely processing)<br \/>\nWe recommend contacting us by email to avoid delays caused by postal delivery. Delivery by post to the address mentioned above is also possible.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. 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